Update Company and User Details

Owned by Former user (Deleted)
Last updated: Dec 04, 2024 by Rebecca David
3 min read

Update Your Contact Details

You can update your own user details at any time. To do this see How Do I Update My Account Details?

Changing any contact details for a user in one project will update those details for that user in all projects they belong to.

Update Contact Details for Other Users

To update other users details and/or company details you must be a Project Administrator, Project Contact Administrator or Company Administrator.

  1. To update another users details go to contacts.

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  1. Select the user you want to update, their details will appear on the right-hand side.

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If you can see the option to save in the bottom right hand corner this means you have the correct permissions. If you cannot see an option to save then please contact your project administrator and request that permission be granted.

3. Make the required changes and choose to save.

Use caution when changing the email field as this is a global field and will update the user record in every RIB CX project.

Add or Remove Additional Email Addresses

If you are on more than one RIB CX project and want to use different email addresses on each project, you can add additional email addresses to contact details.

Then select the email you wish to use on a particular project. You will need to activate each email address.

To remove any invalid email addresses from your account click on the red x button.

Update Company Details

To update company details you must be a Project Administrator or Project Contact Administrator. 

  1. Go into Contacts and click on the company you wish to update.

  1. The company's details will open in the right pane. If you have the appropriate permissions to make changes, you will be able to see the Save button in the bottom right hand corner.

  1. When you have made your changes click Save in the bottom right hand corner.

Company User Admin Tools

You can find this tool under your company details page.

The tool gives you an overview of the users in your company and displays:

  • The number of projects the user is currently on and what those projects are.

  • Whether they are an admin on any of those projects and what that admin group is.

The tool also allows you to 

  • Retire users across projects.

  • Reset the password for users.