Email Capturing into RIB CX
Even though RIB CX is not intended to be used as an email system, a useful feature is the ability to forward emails from your external email inbox into RIB CX. All external emails forwarded into the system will be received as an 'EML: Incoming Email' form type.
Setting up Email Capture
In order for a user to have the ability to forward emails into RIB CX they must:
be in the project contact list as a standard user
send the email from the same email address that is linked to their RIB CX account.
Where is My Project’s Email Address
Each project has it's own email address. This can be located under the Project Details page.
Depending on the "instance" your RIB CX project is on the format would be:
AU instance format ProjectID@au.itwocx.com
Azure Multi-Tenanted - AU2 instance format ProjectID@au2.itwocx.com
Azure Single-Tenanted - Your company only instance format ProjectID@company.itwocx.com or ProjectID@company.ribcx.com
US instance format ProjectID@us.ribcx.com
eg. ootbrddemo@au.itwocx.com or ootbrddemo@au2.itwocx.com or ootbrddemo@companyx.ribcx.com
Emailing a User
Emails can be forwarded directly to a user within RIB CX. The email address will be:
AU instance format User-ID.ProjectID@au.itwocx.com
Azure Multi-Tenanted - AU2 instance format User-ID.ProjectID@au2.itwocx.com
Azure Single-Tenanted - Your company only instance format User-ID.PojectID@company.itwocx.com or User-ID.ProjectID@company.ribcx.com
US instance format User-ID.ProjectID@us.ribcx.com
eg. or RIB-AM.ootbrddemo@au.itwocx.com or RIB-AM.ootbrddemo@au2.itwocx.com or RIB-AM.ootbrddemo@companyx.ribcx.com