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Emails can also be forwarded directly to a user within iTWOcx. The email address will be of the format User-ID.ProjectName@au.itwocx.com. E.g. For example: RIB-AM.CXDEMO@au.itwocx.com com .
Although emails will be received as the 'EML: Incoming Email' form type by default it is also possible to forward emails to be received as another form type. In order to do this, the desired form type code needs to be added to the start of the email subject line. For example, adding 'GEN:' to the subject line will mean that the email will be received as a general form type in the system.
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